TS
Tyron S

1 reviews | Active since Feb 2017

03 Feb 2020, 05:38

Absa bank is a Ute lie and disappointment.

So. I was retrenched in September last year. I like just found work again now. And for the last 5 months no mater how many times I told absa about my situation they just kept on insisting payments no matter what. They did not care I could hardly afford to feed my self over the last few months. Now I stopped all debit orders when I was retrenched because I knew I would not have money for the orders to go off. Yet every mi th like clock work they would try take the debit orders off and I would be charged really high fees. R150 per debit order and each time I would tell them again to please stop debit orders but yet they kept on taking off. So I finally said to them that I can make payments but they need to sort out the amount in the negative on my check account. And I spoke two a lawyer from absa and they said they would get it sorted out and get back to me about that.m as well as I spoke to a woman manager that said they are sorry for the inconvenience and would get it sorted out ASAP. Now I could not make payments because as soon as mi eu went in my account the negative in my account would swallow up any money in my account meaning I would still joy be able to make payment. So I was happy when they said they would sort it out. But that never happened. They never got back to me or anything. But early this morning I get a message from absa saying that my internet banking has been canceled due to the bank closing my account with absa. So they sort it out by closing my account how on earth is that even possible. They honestly just don’t care about the smaller people and don’t care about helping. They would spend allot of money on lawyers but they can’t actually try help the client. They really ate the worst and most useless bank in the word. Then you get banks like capi teck bank that go to the ends of the earth to help their clients because they know and remember that with out the smaller clients like me they would not be around today. Absa has become such a disgrace bank that I am ashamed to say I was part of them. But hey they don’t care and won’t even bother. They just going to again post that the mater was sorted out and sorry for the trouble. So people don’t use absa eater go to any other proper bank that actually cares about the smaller people that still have a person touch. They say they sorry for the inconvenience and will sort it out then in return they go close your bank account. Now I have no bank account so can’t do anything can’t even get money now thanks to them.

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Replies (1)
Absa
Absa's reply03 Feb 2020, 14:15
Official
Dear Tyron 

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically. 
 
Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management