NK
Naeema K
1 reviews | Active since Dec 2017
29 Dec 2018, 18:50
Absa bank international support depolorable!
We travelled internationally and I incorrectly used my husbands credit card thinking it was mine and this resulted in the card being blocked. Personal bankers are on holiday with no delegation of duty., no out of office messages on their emails, nothing. The international number on the reverse of the card is non functional. You will hold on for hours only to be cut off at the 20th minute. The service from the call centre is appalling. We will be switching to another bank that provides clients with more of an additional support during international travel!
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Replies (1)Absa's replyOfficial
31 Dec 2018, 10:33 Dear Customer Thank you for bringing this matter to our attention. We were unable to log the matter on [our system because no ID/account number provided for your husband's account. Also may I take this opportunity to apologise for the bad experience you had with our call centre staff, with the hope that your matter was finally resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply31 Dec 2018, 10:33
Official
Dear Customer Thank you for bringing this matter to our attention. We were unable to log the matter on [our system because no ID/account number provided for your husband's account. Also may I take this opportunity to apologise for the bad experience you had with our call centre staff, with the hope that your matter was finally resolved.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
