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shonese A

1 reviews | Active since Feb 2015

01 Jun 2015, 09:56

Absa Bank ***********

My experience with Absa Personal loans has inconvenienced me immensely. The staff are unhelpful. I have been on the phone with them for the past 6 months trying to change my debit order bank details. When I finally get assisted after months of going back and forth and switch my details, They debit both my accounts in the same month after assuring me this would not happen. I called in this morning and was told that they cannot help me today and I will have to call back tomorrow. I asked for assistance from a senior manager and was told that all the team leaders are busy and in meetings today. This is UNACCEPTABLE and I will make sure that I never bank there again

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Replies (1)
Absa
Absa's reply01 Jun 2015, 12:05
Official
Hello amin1989,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd