JF
James F
1 reviews | Active since Feb 2013
22 Jan 2021, 17:37
ABSA bank incompetence
I have been a client for 25 years and Absa still don’t know who i am.They blocked my beneficiaries on my banking app because I have not fica my account.That was 4 months ago,after which i stoot in a row for an hour and another hour to fica me.Then today they did the same because everything i gave them is lost.I got a business and pay my workers on a Friday.Now i cant pay them ,thanks to Absa s incompetence.I am seeking legal advice because I can’t believe your bank can do this.
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Absa's replyOfficial
25 Jan 2021, 09:28Dear James Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply25 Jan 2021, 09:28
Official
Dear James Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care