Absa Bank in Bloemhof

I lost both my parents last year in Winter Season six weeks apart. So I was nominated as a beneficiary of their estate. So I was informed by the staff members of Absa Bank in Bloemhof that there's some death benefit that I could claim. Boitumelo Jabetla and her collegue,Anna Mabuza helped me to submit the claim. I was never updated about the developments despite the fact that I kept on going there to hear what's happening. Until this year in September I went back to check for myself what's causing the delay. Unfortunately when a call was made to Absa Bank Life Call Centre that the consultant informed me that the claim wouldn't be paid because it was a "promotional" product and that it expired after 12 months of which I was never informed when the claim was submitted. So I want to report a very poor customer service and misinformation at Absa Bank in Bloemhof.