ABSA bank in a dirty relationship with SAA

Melleney Lippert is a terrible Customer Care person and useless at her job. If I could put zero stars here I would.

In an email, ABSA Bank said they would only reverse our credit card charges for SAA flights to New York, during heavy lockdown last year, if we could get a letter saying SAA would not honour the tickets.

As we all know the dodgey SAA went down for months and refused to issue such letters, their staff told everyone to expect vouchers, so we could not get such a letter to send to ABSA bank.

We now asked ABSA since SAA is back out of business rescue, about the refund that should have been due to us and they say they are not SAA so could not refund it, yet in September said they would have given it to us if we had had the letter from SAA that declared they wouldn't honour the flight. It is now very obvious from their site which only has flights to neighbouring African countries that it is IMPOSSIBLE to honour these tickets.

We should have got the refund in September 2020 but because ABSA are in a filthy parasitic relationship with SAA they *****ed us, the client rather, with this dirty game. Between these two entities our money has been ******.