ABSA bank IB logon/Registration issue

I am very disappointed in Absa bank for their inability to help me with an app.

I am a vehicle Finance account holder only and was receiving emails stating that I can now view my VF account on my IB or App.

When I go to the IB to register my profile it states that i am already registered. Try then to log in without success.

I went to the branch mutiple times (as this is where the website refer me to) without success. Branch staff was very eager to help but does not get support from their head office and thus were also not able to assist me.

I called Client Care Multiple times as well but they keep refering me back to the branch.

As a client I am running up and down between the branch and client care. This is unfair and unacceptable as Absa is advertising something which either is not functional yet or staff are not trained to do. This is against the FAIS act and is unfair client treatment which can be dealt with by the ombud if its not resolved.

I hope the complaint gets to the relevant person for a proper resolution.