ABSA BANK - I WANT ANSWERS!

Item: Absa
Rating: 1
Author: Wazeer M

I have been a client of ABSA Bank for more than 10 years. I have my vehicle finance and home loan with them. Without any notice whatsoever and to my absolute dismay ABSA has unilaterally blocked my credit card facility and closed my savings account. Note that all the money that I have worked so hard to save is in that account!

I have been trying for the past 3 weeks to get an answer to no avail. Each consultant I speak to advises me that a lady by the name of Marsha requests that an email be sent to her. It's been over 3 weeks with no response from Marsha or ABSA. I have not done anything to deserve this extremely unprofessional behaviour from ABSA and its employees.

I want answers!

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Replies (1)

Absa's replyOfficial

29 Oct 2020, 10:47

Dear Wazeer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply29 Oct 2020, 10:47

Official