ABSA Bank, how you have horrified me with your poor service!

Absa, oh how you have disappointed me. After being with you all my life, I have made the decision to move banks after my ongoing experience.

Mid November, I was not able to increase my daily withdraw limit. I decided that I would be cashsend the required money. When I got to the ATM, I entered the 10 digit number that was smsed to me and the pin. The ATM gave me a slip saying that the transaction was unsuccessful and will be reversed automatically. I automatically assumed that the ATM did not have the money available so I took a drive to another nearby one in my neighbourhood. I received a slip to say that the funds had already been withdrawn. I was shocked.

I phoned the call centre and I was advised that it would be best to go into a bank. And this is exactly what I did. They raised an enquiry. I waited. A month later, returned to the bank and they said that it had still not been looked at. A month after that, I phoned the number that the bank had given me and I was advised that my enquiry had been sent to the wrong department. This was early last week. I was advised that it has now been sent to the correct person and I will be contacted within 5 working days. It has now been close to 10 working days later.

I phoned this morning again. I was advised that it has still not been looked at. How does nobody at Absa care about this. R3000.00!!! They have taken from me! I am completely horified with the service! Nobody is able to give me any straight answers. Nobody returns my phone calls! NOBODY!