ABSA BANK HORROR

Good day i was at Absa bank N1 City Branch Cape Town, on the 31 July 2020. i was there to see the customer service team to update my fica documents .there was only 1 agent assisting customers the other was on lunch and the other was experiencing system issues. no announcements were made due to system issues it was month end as well and the bank is usually busy with customers. A gentlemen in the customer service que wanted to see the mangager he approached the manager as to what is happening as we are waiting 2 hours in the que and there is only one teller. the branch manager who is Ms Linda Woods response was it is the pandemic Covid 19 there is nothing she can do abruptly , the agent Michelle Jephta went to Ms Woods saying that she is experiencing system issues therefore she could not assist customers Ms Woods response was Deal with It. The Customer Service Manager was no where to be seen, I would think she would be supporting the staff on the floor the consultants had no clients and one of the consultants was having a fat chat to the receptionist instead of helping customers and taking the load off her colleagues at the customer service desks. i am appalled at this horrible service the managers of this branch need to assist more and also be happy they have jobs during this difficult time . the security outside did not know what was going on and could not control the ques .Elderly people were lost and needed help but no service was there to assist the most vulnerable. Please head of Operations please have a look at this mess up at this branch.