IZ
Iwan Z
1 reviews | Active since Jul 2016
07 Jul 2022, 13:49
Absa bank home loans useless
ABSA home loans deparmnet is in shambels. After deciding on ABSA for our bond, due to the cash back reward they offer it has taken me more than two months of no replys, and no awnsers.
We have not been issued our rewards and the additional payments made to the bond does not reflect on my statement (which they have apparently loged a call for).
The only answers I get is to check my statement, which is why I contacted them in the first palce.
They are useless... please do not make use of them.
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Replies (3)
Absa's replyOfficial
07 Jul 2022, 14:20Dear Iwan van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply07 Jul 2022, 14:20
Official
Dear Iwan van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
IZ
Iwan Z's updateReviewer Update
18 Jul 2022, 13:09I would like to apologize to ABSA in regards with the cashback... it would seem it was on my side we failed to notice the payment.
I am however still quite frustrated that it took almost 3 months to get a answer on my questions. And the flexi reserve seems to have been incorrectly allocated, which means I cannot access my flexi funds.
I am however still quite frustrated that it took almost 3 months to get a answer on my questions. And the flexi reserve seems to have been incorrectly allocated, which means I cannot access my flexi funds.
IZ
Iwan Z's update18 Jul 2022, 13:09
Reviewer Update
I would like to apologize to ABSA in regards with the cashback... it would seem it was on my side we failed to notice the payment.
I am however still quite frustrated that it took almost 3 months to get a answer on my questions. And the flexi reserve seems to have been incorrectly allocated, which means I cannot access my flexi funds.
I am however still quite frustrated that it took almost 3 months to get a answer on my questions. And the flexi reserve seems to have been incorrectly allocated, which means I cannot access my flexi funds.
Absa's replyOfficial
18 Jul 2022, 16:13Dear Iwan van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply18 Jul 2022, 16:13
Official
Dear Iwan van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw