CS
Charney S

1 reviews | Active since Feb 2021

25 Feb 2021, 08:00

Absa Bank Home Loans

Absa bank has the worst home loan service and valuers that I have ever witnessed..

We app**** to switch our current home loan bond from Standard bank to absa bank and it was approved in principal substantial to valuation of the property..

We bought the property 3 years ago for R980 000 after we bought the property we fixed the swimming pool planted grass painted the house inside and outside and also renovated the flatlet completely with new tiles new paint new ceilings new paving etc.. Which was approximately R200 000..

After doing all of this Absa went and done a desktop valuation leaving me with a decline on the property bond switch due to lack of valuation as Absa desktop valuated my property for R900 000.. So after buy and renovating my property's valuation drops some how..

I then said please send a valuer to my property as I have done a lot of renovations and so on so the valuer went and pulled 3 properties sold in our area and valuated it according to those properties and then said my value of my property is now R950 000.. Those properties did not meet the specs my property has!!

My lighstone report states that without those renovations my properties value is R1 055 000 but absa's valuers are to lazy to do they're jobs properly..

I feel like doing all of my banking somewhere else since they don't care about they're customers I'll find a bank that does seeing that all of my money goes through Absa and all of by banking is being done through them!!

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Replies (1)
Absa
Absa's reply25 Feb 2021, 09:23
Official
Dear Charney Swart Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care