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1 reviews | Active since Jan 2013

27 Aug 2024, 07:40

ABSA BANK- Holder of your money but Not a Bank in ANY other Way!

After leaving Absa bank 10 years ago, I thought surely they would have improved by now lets give them another chance. WHAT A MISTAKE. Nothing has changed. You have ZERO control of your money once they have it. No notifications about transactions, you can't view transactions on the APP, you will just see your balance reducing and until the vendor decides to "bank" it on their side, well its just tough for you, you will never know whats happening. Absa just shrug their shoulders and say thats how it is. Other banks have a "pending" feature so that you can at least SEE those transactions but not ABSA, NOOOOO. That technology is still light years away for them. Think you can have the APP AND Online Banking? Think again, That is also too difficult for them to manage. Don't even talk about their customer service. Their one liner response with the immediate, your call will now be closed, not giving two **** whether your issue has been resolved, pretty much sums up what they think about you as a customer. If you want control over your money, the benefit of real rewards without paying through the nose for fees, and real customer service, STAY away from this bank!

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Replies (1)
Absa
Absa's reply27 Aug 2024, 13:38
Official
Dear None
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***4.
 
Kind regards,
Vanessa Crowe
Group Customer Care