Absa bank has slow and bad service

I am surprised at my recent experience with Absa

I have opened a new cheque account with them online. After the application I was asked to reply to an email with important relavant documents. I have done so the following day of receiving the email.

After not getting feedback from Absa for a whole week I decided to go into one of the branches, to my surprise the account has been opened but is not active. So I kindly asked them to activate it and they say that online hasn't yet updated my information with the documents I've sent them.

The banker told me it will be done by latest Monday

Nearly another week is about to go by and nothing from Absa

I have tried logging a complaint and the recaptcha system doesn't even work online

Does absa not care about new clients?