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kerri-ann trollip

1 reviews | Active since Apr 2014

09 Apr 2016, 11:24

Absa bank has now totally ****ed me off!!!

I go to the absa bank machine in Baywest Mall port Elizabeth Try to draw my money and it takes my card my husband stands and waits while I'm at the bank to get told my surname is now Schneider not Trollip I must go get my marriage certificate to get my card replaced I ask the consultant I have money on my card I'm scared to just leave it there anyone these days could be ****** so she said call this number and put a stop on my card so she let me phone in the bank, I go home get my certificate come back sit another 30minutes get helped Get a new card then I go to a machine to draw my money too see the bank took R100 off my money replacement fee!!!! WHAT noone mentions this to me and secondly your machine shallows my card WHY the he'll am I paying for this. IT IS YOUR RESPONSIBILITY TO PRODUCE ME WITH ANOTHER CARD. ABSA I WILL NOT LET YOU GET AWAY WITH THIS. I WANT MY MONEY BACK FOR YOUR MISTAKES NOT MINE...

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Replies (1)
Absa
Absa's reply11 Apr 2016, 09:35
Official
Hello kerritrollip,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd