ABSA bank has arbitrarily changed my address!

After banking with ABSA bank for 11 years, they decided to change my registered address with them without any justification to do so. I only found out when my statements arrived late, having been forwarded from an incorrect address. I called ABSA bank and was informed that they couldn't correct my address without me coming into the branch. How did they manage to (incorrectly) change it in the first place?!?! They finally agreed to change it back to the original, correct address. Needless to say nothing happened - the next set of statements again went to the wrong address and had to be forwarded to me.<br> <br> Kind of makes a mockery of the whole FICA system when your bank can arbitrarily and incorrectly change your address to whatever they like without any request to do so, and of course no proof that I live there (which I don't!). Then say they can't correct it unless I come in. Why should their problem and mistake be transferred onto me?<br> <br> What would it take for a call centre agent to keep their word and actually carry through on their promised actions?