1 reviews | Active since Sept 2016

08 Feb 2021, 17:23

Absa Bank Group Limited is a poorly managed company.

Absa Bank Group Limited ,cnr Steve Biko Road and, Ben Swart St, Gezina, Pretoria, 0084, Business Accounts Department. I have requested this branch for a new business account registration on January 15th of 2021. The person in business account stated that the account would be registered on the same day of application which is 15th of January 2021. It is after trying to contacting the person dealing with my request 6 times getting response once & visiting the branch 4 times after the date of 15th of January through the co**** of the next 3 weeks having a range of explanations as to why my request is not yet completed ranging from personal to a repeated statement of "we are changing systems". With regards to my application I have tried all to resolve this issue with empty promises of "as soon as system is online I will process your application " to " I will call you back with information on when this will be processed "and on this date of 8th of February 2021 I have not yet received any response regarding the application and am highly disappointed in the over all service I have received from Absa Bank Group Limited as they come highly recommended & can not even maintain the premises they have in cnr Steve Biko Road and, Ben Swart St, Gezina, Pretoria, 0084 were as there is no ceilings nor any warning signs or baracades in areas were there is what looks like construction taking place. I have lost many interests of future & current business dealings with my company due to the fact that I have tried to honor the words of employee of Absa Bank Group Limited that this would be resolved asap.

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Replies (1)
Absa
Absa's reply09 Feb 2021, 08:31
Official
Dear Clive Emmaneul Rodo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***3 Kind regards,Rezona Louw Group Customer Care