ABSA Bank gross service

A debit order was rejected from account even though there was sufficient funds in the account. I called the Absa call centre, was asked security questions and then asked to wait. I waited for about 15 minutes and then the call was cut. I redialed, explained my issue again, asked security questions and then asked to wait. I asked the lady for how long I will have to wait because I had called just before this call and was asked to wait then the call was cut after about 15 minutes. She assured me that I will not wait for long and if the call cuts, she will call back. She then put me on hold, I waited for another 15 minutes and then the called just got transferred to the complaints department.

At the complaints department I repeated my story of a debit order that was rejected even though I had sufficient funds on the day the debit order was returned. She asked for the day on which the debit order was made and returned, I gave her the details, she then went silent, I asked whether she was still on the line, received no response. I waited for a minute or so with no response and decided to cut the call.

Mind you I spent about 30 minutes on hold overall, using my airtime.

Not only have I been inconvenienced by Absa, they've risked my credit profile being *****ed on ITC and not provided assistance when I call.