ABSA-- bank from hell

<p>I have two bonds with ABSA Home loans and about a year ago I had to sell the one property. I was left with a large short fall and made arrangements with ABSA. I believe that everything was ok and paid each month towards the outstanding balance. Later I found that they blacklisted me without telling. I was no happy about that, but continued to pay into the account which property I sold. I have been making payment for close to a year I think. About a week ago my EFT did not go through regarding that account. I phoned a few times last week and yesterday, but could not sort out the problem. Today again I have spend hours on the phone and no one can help me. I have been put through to the wrong department; given the wrong informaiton and I am no closer to find out what the problem is. I logged a complaint and the nice lady told me that she would phone the department (legal), that I have been trying to contact for the whole day. The lady at complaints came back to me and told me that she also could not get hold of anyone from that department. </p> <p>ABSA is by far the worst bank I have dealt with. I do not know what to do anymore. They are easy to take your money, but when it comes to helping their clients, well what can I say. </p>