EvdM
Elize van der Merwe

1 reviews | Active since May 2022

19 Feb 2023, 16:07

Absa bank *****

Case 1: R4000.00 was transferred from my account on the 22 January 2023. I received a sms on my cell 10h15. I leave my cellphone in lock room at home. I and my wife go to church at 8h15. We came back at 11h15. At 11h20 I look at my cellphone and see a funny sms on my cellphone. I immediately go in to my Absa app. I phone Immediately Absa *****. And they give me case number.

Case 2 My wife also open her cellphone. She see a deposit on her account for R4000.00. She also open her Absa app. Absa ***** call back and we also reported the second transactions. The money was transfer from my money plus account to my wife's account, and then also withdrawal from her account.

I was not recklaces with my card or Absa app or cellphone. I am not give out my personal information to anyone over the phone or online. I am not authorized the transactions.

This transactions was not done by me or on my cellphone.

I am a Absa client for more than 40 years. I open my account at Volkskas Bank. This was the first time this happened to me.

Absa came back and told me the money was transferring to a Capitec account and withdrawal from them. They told me they can't trace the money.

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Replies (1)
Absa
Absa's reply20 Feb 2023, 09:14
Official
Dear Eliza
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
 
The reference number for your complaint is C-***5.
 
Regards
Pravesh Bejay
Absa Bank Group Customer Care