ABSA Bank Fourways

I'm really frustrated with the service I've received from ABSA Bank. I went to the Fourways branch on October 4th to close my business account. Only one teller was available, and she told me I couldn't close the account because there was an outstanding transaction. She suggested I come back in two weeks.

I explained that I didn't want to keep paying high banking fees, and she assured me there would be no fees for closing the account. However, when I returned two weeks later, the same issue arose. I had to wait for another teller to be called from the back. This time, a very unfriendly lady insisted that I had to pay R 420.31 in banking fees to close the account. I reminded her that the previous teller had said there would be no fees, but she rudely insisted that I must pay or the account would remain open and continue to accrue charges. When I asked to speak to her supervisor, Vusani Mudau, I was again told I had to pay because I had used the account. I explained that I was trying to close it because clients were depositing money, but she just said I had no choice but to pay.

This situation feels like I'm being held ransom by the bank. I need urgent assistance in resolving this matter, as it's incredibly frustrating to deal with such unhelpful service