Absa Bank Florida staff disgust me

I was accompanying my Aunt on 09/10/23 to Absa bank on Florida on Goldman street where she had to collect bank statements dating back to 2017. My Aunt ordered these last Wednesday and was told to collect them by Friday which she was unable to do due to her being otherwise engaged in other commitments so we went yesterday.

On arrival, she sat in a queue for approximately 30min then we approached the manager (Trudie) who explained that the employee who had assisted her last Wednesday was off from work. She tried calling him but to no avail. My Aunt was requested to make a payment of R285 for these statements and still we waited another 45min as everyone else was assisted. I then took off with the manager and she retaliated by being obnoxious and rude. I don't understand how someone at manageevel could be so dismissive towards her clients and because it seemed like she wanted to prove a point by pulling rank, she made us wait even more then asked another consultant to assist us instead.

I am appalled at this kind of behaviour and demand an apology especially coz my Aunt is a 71yr old woman. Trudie needs to find another job as her people handling skills leaves much to be desired.🤮🤮