Absa Bank Flexi Facilities Malfunction Leaving you without access to your funds

I'm currently in an exceptionally tough position as I have no access to my funds due to a system error, and Absa hasn't provided a solution yet. I'm unsure how I'm going to pay my debit orders as it's month-end, and the Flexi facility on our bond is locked with funds that I need for my bills. I've already called the call centre twice, but they haven't been able to help me. I'm shocked that this happened in the first place. It feels like having all my accounts freeze because of a technical error, and then just getting shrugged shoulders when I'm the one that's going to suffer damages to my reputation and financial losses due to penalty fees.