MN
Monaheng N
1 reviews | Active since May 2020
13 Aug 2020, 13:54
Absa bank financing services
During 2020 there has been numerous interest rate cuts which were aimed at alleviating poverty to citizens but Absa took more than 3 months to revise mine for the car but they never revised the one for the house. When I called them they blamed manual processing and corvid 19 which is a lame excuse. The statement which they send to me gave one value that is payable at the agreed date but they took more than that. I have been paying every month without excuses.
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Absa's replyOfficial
13 Aug 2020, 16:08Dear Monaheng Ntema Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Best regards,
Absa's reply13 Aug 2020, 16:08
Official
Dear Monaheng Ntema Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Best regards,