PP
Pippa P
1 reviews | Active since May 2025
20 May 2025, 11:16
ABSA Bank - FICA Documents; blocking clients banking app!
On the 15th of May 2025 my mum was asked to submit documents for FICA to ABSA - which she did. (in the process her banking was blocked) She was told it would be back to normal within 48 hours - it has now been 144 HOURS LATER and she is still unable to use her banking app or her bank cards. This is beyond ridiculous!
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Replies (2)PP
Pippa P's updateReviewer Update
20 May 2025, 12:58Thank you for your reply - although it does seem generic.... also saying a 2 to 3 day response time to sort the issue out would mean that my mum essentially might not have access to her banking cards for more than a week. How do you expect people to live like this?
I have phoned the number posted in your reply - however it is not reachable!
I have phoned the number posted in your reply - however it is not reachable!
PP
Pippa P's update20 May 2025, 12:58
Reviewer Update
Thank you for your reply - although it does seem generic.... also saying a 2 to 3 day response time to sort the issue out would mean that my mum essentially might not have access to her banking cards for more than a week. How do you expect people to live like this?
I have phoned the number posted in your reply - however it is not reachable!
I have phoned the number posted in your reply - however it is not reachable!
PP
Pippa P's updateReviewer Update
20 May 2025, 15:47My mom has now email *** and received an automated response.
Where can I get assistance on getting her hold lifted? Her documents were submitted at the bank, so I cannot understand how this is still ongoing?!?!?!?
Where can I get assistance on getting her hold lifted? Her documents were submitted at the bank, so I cannot understand how this is still ongoing?!?!?!?
PP
Pippa P's update20 May 2025, 15:47
Reviewer Update
My mom has now email *** and received an automated response.
Where can I get assistance on getting her hold lifted? Her documents were submitted at the bank, so I cannot understand how this is still ongoing?!?!?!?
Where can I get assistance on getting her hold lifted? Her documents were submitted at the bank, so I cannot understand how this is still ongoing?!?!?!?