Absa Bank Festivall Mall

I had my worst day ever at Absa Bank Festival Mall today. I went in early as I had a 32 notice account and wanted to withdraw the money. The lady at the Teller were very rude and had NO Customer Service or basic customer care or manners as to how to serve customers at ALL. I have been waiting and she sais she must get Authorisation, I understand. I waited, she than started to put money in the machine that counts the money, I then informed her that I Would like to have a transfer to my account and she than started to be very rude and informed that I should have said so in the 1st place. I than informed her that she is working at Absa Bank and it was her work by providing customer service by asking me before assuming I wanted the cash. The more I tried explaining to her that I do not work for Absa Bank and that it is her job asking the questions it was her responsibility to ask me, as a paying customer for years at Absa Bank whether I would like the cash or a transfer, that she started to become rude and started to raise her voice at me. At this stage I still tried to explain to her that it is her job to ask, and she kept raising her voice at me. I then saw that she will not accept the fact that she was in the wrong and I had to apologize to her as the customers behind me were staring and this was not good for Absa Bank's image.

I regret to inform you but I will never go to Absa Bank Festival Mall again as the staff is rude, they have NO basic customer care services and they think they do you a favour my serving you, who are the paying Customer, who is actually paying their salary at the end of the day.

Next time I will drive past Absa Bank Festival Mall and rather go to Woodbridge as the staff there is very friendly and also very helpful.

I hope that the staff at Absa Festival Mall realise that they don't do us a favour as we are all paying customers at the end of the day and that they are a Service Provider who needs basic Client Service skills and knowledge on how to treat customers to say the least.

It makes me wonder on the end of the day if this staff was sent for training in Customer Service and how to treat Customers in a respectful manner.

I hope that this matter can be resolved for any future Customers that still go to this branch.