SR
Sanet R
1 reviews | Active since Jan 2018
02 Oct 2023, 18:48
Absa bank fees
Most expensive bank ever. Account fee and admin fee for 1 month added up to r1200 on my gold value bundle.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
03 Oct 2023, 08:33Dear Sanet Rademeyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0 . Kind regards, Group Customer Care Rezona Louw
Absa's reply03 Oct 2023, 08:33
Official
Dear Sanet Rademeyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0 . Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
05 Oct 2023, 12:42Dear Sanet Rademeyer
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 05 October 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 05 October 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
Absa's reply05 Oct 2023, 12:42
Official
Dear Sanet Rademeyer
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 05 October 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***0.
Kindly provide our office with your account or ID number by close of business 05 October 2023, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
SR
Sanet R's updateReviewer Update
05 Oct 2023, 13:07I know exactly what the problem is. According to ABSA you charge R150 for each unpaid debit order, for what you believe will teach people how to work with their money. The reason however for my returned debit orders was the creditors should have set the date for debit on the 26 instead of the 22 of September. All I want is a refund on my admin fees, which includes the previous two months as well.
ID no. *** 082
ID no. *** 082
SR
Sanet R's update05 Oct 2023, 13:07
Reviewer Update
I know exactly what the problem is. According to ABSA you charge R150 for each unpaid debit order, for what you believe will teach people how to work with their money. The reason however for my returned debit orders was the creditors should have set the date for debit on the 26 instead of the 22 of September. All I want is a refund on my admin fees, which includes the previous two months as well.
ID no. *** 082
ID no. *** 082
Absa's replyOfficial
05 Oct 2023, 14:48Dear Sanet Rademeyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0 . Kind regards, Group Customer Care Rezona Louw
Absa's reply05 Oct 2023, 14:48
Official
Dear Sanet Rademeyer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0 . Kind regards, Group Customer Care Rezona Louw