ABSA BANK FAILING ME BIG TIME BOND ERRORS PREMIUMS BEING MISSED Perthathic service!!!

I am having endless issues with the service I am receiving from ABSA bank and the consultants that work there, I am NOT A HAPPY CLIENT AT ALL AND TODAY THIS HAS TO STOP IMMEDIATELY.

I AM GOING TO TAKE EVERY INCIDENT COMPILE THEM AND TAKE THIS TO ALL SOCIALS NOW THIS IS ENOUGH AND TIME CONSUMING BECAUSE OF INCOMPETENCE!!!

IF I HAD NOT MADE A CALL TODAY MY WIFE AND KIDS WOULD HAVE BEEN *****ED OVER BECAUSE OF ABSA BANK?? HELL TO THE NO I AM NOT GOING TO ACCEPT THIS KIND OF SERVICE AT ALL I AM GOING TO GO TO THE HIGHEST OF THE HIGHEST I will include the likes of GUGU Mlangeni , Eugene Strauss and Gcina B.

I am fed up now and I think I have given ABSA bank on a whole too much credit to be getting such service and no expectations met.

If I had not made a call today to ABSA life the below was not going to be noted and who should be held liable!!

Point one : I request a refund of funds taken from my Capitec Bank account on the 26th of June 2023 for my wifes life cover policy you deducted funds from April/May 2023 when my bond only got registered on the 22/06/2023. Please can you refund my all premiums taken in arears as this is not how this process of debit works!! I was informed on recorded lines multiple times that I must get debited by date of commencement this will be sorted out today with no excuse….!

When asked about the policies I am now told my policy has lapsed and my wifes policy is active how the hell does this happen when we took out our policies together? Do not tell me about trying to debit my accounts if this is the excuse you will try and use because there is always funds in my account on a weekly basis you can see the trail of income on my statements so that excuse will not surface!

So I will request the below seeing that I am not even covered on my own bond this is a major loop whole and I will definitely make the world aware of this one its actually a joke to think about it what is your compliance team that Gugu heads doing im curious???

I would like to move my commencement date to the date of registration of my bond and I cannot be charged in arears when my bond was not even registered until the 22/06/2023. no debit was made on this policy because it is apparently lapsed , if I had not made a call to ABSA to change a debit order account the life cover would have not been deducted of an amount R336.00 monthly and I would of never known about this. So big up to the consultant who picked this up.

All these premiums will be waived as this was not an error on my end and surely this month would have been the same drama because there is no policy in place for myself yet I am paying for this bond!!

My life cover will need to be reinstated immediately with no backdated charges someone will write this off I will not be paying these fees that are in arears because I cannot see how can one policy be active and the other not yet they were taken out the same time never the less I would have been charged in arears for my policy too if this was the case from May 2023 which yourl did on my wifes account -517.23 which is unacceptable and I want this refund done!!

I will wait for the call to reinstate my policy and the agent should not miss making this call at 13.00 today I am available and will take the call any call after 14.00 I will not take unless its to speak to management or someone higher who is going to sort this nonsense out!!!

Please do send me my policy schedules, I have included my wife on this email trail as well you can send her policy directly through to her email address should you not be able to include me.