MT
Mjwagu T

1 reviews | Active since Jun 2022

18 Jun 2022, 15:38

ABSA BANK FAILED ME

I'm Thato Mjwagu, I'm in a very bad and hurtful situation. Absa bank closed my active account the one I use for my salaries every month. I realized on my payday when I got calls from debit orders asking if I changed my account or what. I went to a closest Absa branch at Bellville they couldn't help but they managed to see that my account is closed. I was told to come back of Friday because Thursday was a public holiday. Friday I went to Cape Town branch they couldn't help as well. They all asking me the same question that I'm asking that why is my account closed without being notified at least. I got no alert messages or any warnings, I'm paying everything and I was never in a situation whereby I didn't pay something I should. Even now I'm still under the struggle, obviously my debt orders might penalize me and I will have to pay the penalties that I don't even know. I'm not even sure if my salary has bounced back to work. Now I'm borrowing money from colleagues. This is really bad, I'm not happy with ABSA anymore. I feel like introducing another account for my salaries yet I have a loan I have to finish.

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Replies (1)
Absa
Absa's reply20 Jun 2022, 10:39
Official
Dear Mjwagu Thato Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw