ABSA BANK FAILED ME!!!!

Poor service I received from Absa Bank , Absa legal department .... So I got a vehicle in March 2021 which was financed by Absa , on the very same month that my car finance was approved I was going on maternity leave since I was on maternity leave I didn't get my salary at work nor did I receive my UIF which resulted in me accumulating 3months of arrears when I went back to work in July I started paying my vehicle finance . I got a call from a gentleman called Buti who works for a legal company call HH Legal... he told me that I needed to pay all my outstanding arrears on the vehicle, I then went to different institutions trying to get a loan to pay 70% of the arrears, I communicated to him that I'm struggling to get a loan because of those arears they reflect on my credit record, I then advised him that he should increase my monthly installment from R3000 to R5000 the R2000 will go to my arears monthly then the R5000 will go to my car installment he refused and told me that they want the full amount or 70% I can't make my struggles his.... I was in constant communication with him begging for my installment to increased so that I can clear the arears mind you I've been paying my installment the only problem is the arears then November 2nd he came to my house to take my car very cheeky , he said he was sent by Absa to take my car to storage I will get it back once the arears are paid or I can call them to make an arrangement with them as it's easier to make an arrangement once the car is in their care, I told him can pay 20% of the arears on the very same day so that he doesn't take the car and the rest he can do what I have been begging for which is to increase my monthly installment he refused and continued to take my car and he gave me a number to call and make arrangement. I tried calling the number I couldn't get through then I called Absa and they gave me a legal department number I spoke to a lady called Ntombi I told her I was told to call this number to make arrangements so that I can get my car, she told me that my car was repossessed not taken to storage and I will be charged a day as it's in storage which is information Buti never told me and she told me that since the car is repossessed I can't make payment arrangements which was something Buti never told me he said it's going to storage and I can arrange with them to get it back .

I told Ntombi that all the information she's giving me is new Buti never said all those things to me she then told me she escalate the matter I wrote emails which indeed she forward to all the necessary parties however I still haven't gotten feedback to the matter....

My car has been with Absa since the 2nd of November and there's no feedback, I called and emailed but there's still no way forward.... it's 6 weeks since my car has been taken on the beginning of December I emailed Ntombi and asked if I shud continue paying my car installment even when the car is still not with me and there's no communication as to what will be done, there was no response....

I feel like I was misled by the gentle Buti and all the proper information was never given to me , I have screenshots which I forwarded to Absa about my constant communication with bhuti but still nothing...

I'm really really disappointed by how this matter has been handled and the lack of information is worrying, I don't know if my car has been sold or what , I don't know if I should continue paying what's the next step ... All I wanted was my car , I tried making arrangements with Buti to pay what was outstanding but he didn't assist me and he **** and said he offered me 30% payment arrangement which is not true because when he can I said I can pay 20% now and he can increase my installment he still refused and continued to take my car I'm so sad a BANK THAT DOESN'T CAR ABOUT ITS COSTUMERS