Absa Bank - extremely bad non care service

My client app**** for a PPHL and R400 000 was approved. He then sent all the necessary documents and only app**** for R240 000. Client was told approval would take 5-10days. After 6 weeks and no answer the client asked for my help. I phoned and Penelope Hlakuva confirmed that it was not even registered on the system yet. After another 3 days of endless calls and many messages left I got hold of Renon Govender (who handled this PPHL). No explanation from Renon why calls and messages not answered, PPHL not registered, and why 5-10 days turned into 6 weeks and no answer yet. His PPHL was then declined (although initially approved).<br> I then lodged a complaint with Jacques le Roux. Once again, no feedback, endless calls and many messages later I was told that nobody will answer me as I am not the client. The client ASKED me to help, I LODGED the complaint, I DESERVE some feedback. <br> I am of the opinion that the clients application was not given its due consideration and was declined without proper analysis. Absa's service smacked of gross incompetence. Due to the above the seller has been financially compromised and the buyer has lost his dream house.<br> Absa don't care other banks do!!