Absa Bank Extra terrestrial Charges-Overdrawn Charges

Spoke with are frm the johanesvurg call centre today at 2pm to enquire on why my account is overdrawn. Hes response was well dressed but somewhat condrascending and calmly patronising.he proceeded to state thst absa will get this lousy 500+thats owing by me without my knowledge as Im up to scratch with utilizing the account fr withdrawals,cash sends,deposits and salaried matters. The gentlemen offered me no insight as to how nor why did these charges come about.....I asked for a manager and to my surprize he said his manager was on lunch but she couldnt do anything. I pleasantly asked about speaking to another manager 1 that wasnt on lunch but still said it wont be possible. I advised him I will pay the funds provided I have clarity as I feel that the charges are ********** and mentioned to the consultant i was never explained on all these extra invisible charges that creep up into my account. THE consultant offered no help....to genuinely answer my questions...he was calmly ****y and made it ckear that i will not be soeaking to anyone but him...to which his left a bad taste. I work in the Call centre industry for an International company. We like any other normal and fair company treat our customers with dignity and respect and always leave the call both feeling entirely satisfied. Clearly Customer service was not at the heart of agent:Mbali"s mind-male.Ive never been given documentation about these extra benefits features and charges that pop up every now again. Absa you are a big corporate conglomerate and Im happy to be the leading example in treating you how to treat me or any other customer for that matter. Please retrain Mbali....he needs to channel his sublte sarcasm and internal jokes and dramatic pauses in a much more beneficial way to the bank and its clientele or perhaps should work for a circus....Poor Customer Service-issue not resolved. Please call me to fix it. And please also send me information on my cheque account charges....and or other surprize charges I should expect. Human connection totally lost....though, you want to move us emotionally with "how can we help you"....you wo t get the connection right....if the receivers on the other end are so closed down and passive with eeven taking a slight think o the account. Spoke with the ***** unit and the general enquiries...its the general enquiries dept that require specialised support....for unhelpful and unwilling to assist consultants such as Mbali. Great talker but poor attempt to shut me up....hope this lands in the right hands and play the call to gather insights.Im disgusted and not surprised.