EH
Estie H

1 reviews | Active since Jul 2021

09 Jul 2021, 16:44

Absa Bank Estates administration USELESS

Absa bank late estates department is uesless My grandfather passed away March 2020 just before lockdown came into play. We have been struggling to get the Estate finalized as my mom and Aunt has been dealing with 3 diffrent people from start. I have taken over to assist as Absa estate department is taking 2 old ladies both on pensions inheritance basically away from them firstly they made the value of the property sky-high to raise the fees and get more money out of the estate as they moes have to get 3.5% really Then they are not allowing the executor of the estate to choose their own attorney to assist with the property registration. The executor of the estate has requested a Section 45 and still Absa says they will use their owen attorneys once again make a choice for the old ladies I say again pensioners

No feedback we constantly need to phone and get info we have sent emails up and down and yet nothing.

Next step High court and Absa Bank will pay the fees

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Replies (3)
Absa
Absa's reply12 Jul 2021, 11:58
Official
Dear Estie, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply12 Jul 2021, 12:12
Official
Dear Estie,
Please be advised that I have sent an email to the email address *** requesting additional information. Please reply back for further assistance. Thank you. Basani

Best regards,

Absa
Absa's reply13 Jul 2021, 11:45
Official
Dear Estie,
Trust you are well. Please be advised that we sent you another email requesting additional information. Please reply back for us to assist further. Thank you. Basani

Best regards,