SB
Steve B
1 reviews | Active since Oct 2020
13 Jul 2022, 07:30
Absa bank Estate division
My parents passed away almost 2 years ago. Absa does not transfer money to the executor even though they changed the address to that of the executor of the estate! It is thus obvious they received the letters from the master of court. The phone does not get answered; E-mails just ignored This demonstrates in my opinion extreme DISRESPECT and incompetence. There is nobody to assist. Lawyers have issued several threats and letters.....
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Replies (11)0
Replies (11)SB
Steve B's updateReviewer Update
13 Jul 2022, 11:08As expected....... NO reply from ABSA. Poor, poor service, ignorance, and disrespect for clients!
SB
Steve B's update13 Jul 2022, 11:08
Reviewer Update
As expected....... NO reply from ABSA. Poor, poor service, ignorance, and disrespect for clients!
SB
Steve B's updateReviewer Update
20 Jul 2022, 09:15And still no feedback despite promises to resolve within 3-6 days...
Also ABSA does not read mails and responded to me as my father (who passed away and who I was complaining about!). I feel it is a bit disrespectful
Also ABSA does not read mails and responded to me as my father (who passed away and who I was complaining about!). I feel it is a bit disrespectful
SB
Steve B's update20 Jul 2022, 09:15
Reviewer Update
And still no feedback despite promises to resolve within 3-6 days...
Also ABSA does not read mails and responded to me as my father (who passed away and who I was complaining about!). I feel it is a bit disrespectful
Also ABSA does not read mails and responded to me as my father (who passed away and who I was complaining about!). I feel it is a bit disrespectful
Absa's replyOfficial
20 Jul 2022, 11:26Dear Steve
Initially, when you made contact with us and also provided the details of the executor, I indicated to you that correspondence will be given to Keith.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Initially, when you made contact with us and also provided the details of the executor, I indicated to you that correspondence will be given to Keith.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply20 Jul 2022, 11:26
Official
Dear Steve
Initially, when you made contact with us and also provided the details of the executor, I indicated to you that correspondence will be given to Keith.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Initially, when you made contact with us and also provided the details of the executor, I indicated to you that correspondence will be given to Keith.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
SB
Steve B's updateReviewer Update
20 Jul 2022, 12:22I rest my case....
I am still not clear whether issue has been resolved -that is all we need confirmation of
Insensitive, customers not considered or communicated with
Consider these when choosing this institution
I am still not clear whether issue has been resolved -that is all we need confirmation of
Insensitive, customers not considered or communicated with
Consider these when choosing this institution
SB
Steve B's update20 Jul 2022, 12:22
Reviewer Update
I rest my case....
I am still not clear whether issue has been resolved -that is all we need confirmation of
Insensitive, customers not considered or communicated with
Consider these when choosing this institution
I am still not clear whether issue has been resolved -that is all we need confirmation of
Insensitive, customers not considered or communicated with
Consider these when choosing this institution
Absa's replyOfficial
20 Jul 2022, 12:57Thank you Steve
Absa's reply20 Jul 2022, 12:57
Official
Thank you Steve
SB
Steve B's updateReviewer Update
01 Aug 2022, 12:41Issue STILL NOT resolved........
SB
Steve B's update01 Aug 2022, 12:41
Reviewer Update
Issue STILL NOT resolved........
Absa's replyOfficial
01 Aug 2022, 13:56Yes, we haven't resolved the matter.
Absa's reply01 Aug 2022, 13:56
Official
Yes, we haven't resolved the matter.
SB
Steve B's updateReviewer Update
31 Aug 2022, 13:54After more than a month, still not resolved DESPITE the fact that ABSA knows about it and weekly letters from the executor. What can be so difficult???
Total ignorance and disrespect for customers.
How can anybody treat people like this??
A DISGRACE
Total ignorance and disrespect for customers.
How can anybody treat people like this??
A DISGRACE
SB
Steve B's update31 Aug 2022, 13:54
Reviewer Update
After more than a month, still not resolved DESPITE the fact that ABSA knows about it and weekly letters from the executor. What can be so difficult???
Total ignorance and disrespect for customers.
How can anybody treat people like this??
A DISGRACE
Total ignorance and disrespect for customers.
How can anybody treat people like this??
A DISGRACE
Absa's replyOfficial
05 Sept 2022, 11:50Case finalised, all information sent to Keith
Absa's reply05 Sept 2022, 11:50
Official
Case finalised, all information sent to Keith
SB
Steve B's updateReviewer Update
06 Sept 2022, 09:08Finally after 6 months results! Shame on you ABSA
SB
Steve B's update06 Sept 2022, 09:08
Reviewer Update
Finally after 6 months results! Shame on you ABSA
Absa's replyOfficial
06 Sept 2022, 11:02Thank you Steve
Absa's reply06 Sept 2022, 11:02
Official
Thank you Steve