NK
Neil K
1 reviews | Active since Jun 2017
08 Jul 2025, 13:24
ABSA Bank employee of the year!
Just had such an awesome experience with ABSA Bank, Campus Square. From the time I walked in, I was greeted by a lady at an Inquiry desk, told her what I needed, she kindly directed me to the "Customer Services" counter. I then sat with a gentleman, Raymond Mntumni and he was great, helpful and friendly and instructed me exactly what to do with my account which would be most beneficial to me. Thank you ever so much Raymond.
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Replies (4)
Absa's replyOfficial
08 Jul 2025, 15:57Dear Neil
It is indeed pleasing to receive complimentary remarks about our staff who have provided quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply08 Jul 2025, 15:57
Official
Dear Neil
It is indeed pleasing to receive complimentary remarks about our staff who have provided quality service to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
NK
Neil K's updateReviewer Update
15 Jul 2025, 07:42Dear Vanessa, after my message of thanks to one of your employers at Campus Square which was posted on the 08/07/2025 I am now left with a dilemma. The very next day I needed to close one of my credit card accounts as I was informed by Raymond would be the best thing to do and made a lot of sense to me as well, why have two credit card accounts. Well, since the 9th of July that's all I have been trying to do (something about it being locked) that someone from Absa would phone me. That has never happened and all I want to do is close the account which has been settled.
Please help me, can someone from Absa not phone me so I can just close this account.
Please help me, can someone from Absa not phone me so I can just close this account.
NK
Neil K's update15 Jul 2025, 07:42
Reviewer Update
Dear Vanessa, after my message of thanks to one of your employers at Campus Square which was posted on the 08/07/2025 I am now left with a dilemma. The very next day I needed to close one of my credit card accounts as I was informed by Raymond would be the best thing to do and made a lot of sense to me as well, why have two credit card accounts. Well, since the 9th of July that's all I have been trying to do (something about it being locked) that someone from Absa would phone me. That has never happened and all I want to do is close the account which has been settled.
Please help me, can someone from Absa not phone me so I can just close this account.
Please help me, can someone from Absa not phone me so I can just close this account.
Absa's replyOfficial
15 Jul 2025, 11:48Dear Neil
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply15 Jul 2025, 11:48
Official
Dear Neil
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's replyOfficial
15 Jul 2025, 12:16Dear Neil
With regards to complaint C-***3, the above is noted.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply15 Jul 2025, 12:16
Official
Dear Neil
With regards to complaint C-***3, the above is noted.
Kind regards,
Group Customer Care
Vanessa Crowe