sP
senate P

1 reviews | Active since Apr 2018

24 Mar 2019, 00:04

ABSA BANK (Dont leave your money here or you will regret)

Absa is a damn freaken joke of a bank. I have been with this bank for as long as i can remember. And i have been patient with this now this is the last straw.

From being ****med, for incorrect debit order, for costly reversals due to being ****med by the R89 or R129 **** the list is endless.

But today you put the cherry on top on a flop of a flop cake. I need to do a critical transaction very critical transaction, my due date to pay for my exam submittion today it the closing date. Guess what you damn Banking App doesnt work due to damn routine maintenance, really i cant do the transaction for maintenance purpose.

You now if you cared about customer service like some other banks do, they communicate if they going to have downtime on their app. To atleast give your customer a heads to make alternative arrangements.

So now for your routine maintenance and Absa sitting with my money i will have to kiss my final exam goodbye. And wait till next year. Is that fair? Is that really fair.

I am beyond angry, as no institution will accept a reason to kindly accept me for my exam as i couldn't make an exam transaction due to my bank routine maintenance.

Its about high time i quit complaining and search for a bank that had customer service as their main objective.

0
Replies (5)
Absa
Absa's reply25 Mar 2019, 12:32
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
sP
senate P's update16 Jun 2020, 11:23
Reviewer Update
I still have not received any feedback...

Thank you Absa for world class customer service.
sP
senate P's update17 Jun 2022, 15:34
Reviewer Update
Hence I closed all my accounts with the bank!
Absa
Absa's reply20 Jun 2022, 10:35
Official
Dear Senate Peete
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***4.
 
Kind regards,
Group Customer Care
Rezona Louw
Absa
Absa's reply22 Jun 2022, 14:56
Official
Dear  Senate Peete

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***4.

Kindly provide our office with your account or ID number to ensure effective investigation and feedback.

Kind regards,
Group Customer Care
Rezona Louw