ABSA bank dont ever need help cause its pointless

Service is pathetic. Called them up asking for assistance. For 30 Minutes here's what I got.

1) first agent, didn't listen. When asking to speak to a manager he kept me on hold for 5 minutes before telling me the manager was busy. When I asked for a call back, he transferred me through to the phone tree again.

2) After being in the phone tree again. I get through to a agent who also does not listen and transfers me through to the wrong phone tree. Forcing me to end the call and call back.

3) Get through to the last agent to try and lodge a complaint, before I was told I could not do so, I must phone another line so that I can lodge a complaint.

End of the day 45mins of my life gone, got nothing done. If I could change banks today I would. **** service, **** attitudes and the agents all sit there quite on the phone like they are waiting for something. You can at least train your agents.