Absa Bank Doesn't Care About Their Clients

Dear Absa Bank,

I have been a client of Absa Bank for 11 years now but I can see now they just don't care.

I've been de*****ed from my credit card by a company and I have been advised that they can reverse the transactions of which they did. However the transactions ALL came back.

1. I have been told inconsistent information from everyone in the department especially their ***** department who are so impatient and *********** who report wrong numbers on their final report. 2. I made couple of calls on their cards division when I saw that the merchant was banking the transactions and was told no-one has reversed anything. 3. I then took a call to close of the account and then consulted their retention's department I asked them to advise me if the transactions will ever come back and I was told no it won't come back after they confirmed with their ***** department. 4. All the transactions came back I was then called by the same retention's department agent to confirm again that it not supposed to have came back as per the instruction from ***** department. 5. Mind-you all this happened after I was admitted from hospital. 6. I then asked their managers from retention's department to investigate after she issued a report and said yes she will and will come back with the call records. 7. When I tried to findout I was taken from pillar to post for 1 month until I was told the person handling my case she wasn't work when I was told she will call minutes after the call and not coming back soon. 8. And now Karen just dropped a call on me. 9. Absa bank doesn't care and don't protect their customers. Especially when big amount is drawn they need to freeze the account and take extra measures.

I'm not happy with the systems and communication coming from Absa Bank I feel it so flopped and disappointing for a bank big as Absa bank.