Absa bank does not value their clients

Absa, you service is shocking and it comes as no surprise that Absa bank has been voted the worst bank by consumer reviews for 2019!

Since 12 April, I have been trying to migrate my savings account to a premium cheque account and Gina assured me that this would be done in 2-3 working days and I get to keep my same acc no. I have followed up on a daily basis and each time the person I spoke to said that they would call me back, but never did.

Today I phoned again and was transferred from one department to another, only to be told that this could only be done inside a branch. When they transferred me to the complaints department (on minute 16 of my call), the guy in the complaints department cut me off purposefully!

I will now close my Absa savings account that I have had for 17x years, close my depositor plus account and move my home loan to another financial institution.

In these tough economic times, it is shocking at the lack of service that you offer your clients!