AE
Antonia E
1 reviews | Active since Apr 2023
19 Apr 2023, 20:00
ABSA Bank does not care about their clients!
ABSA bank service is terrible!!!! I had a loan with ABSA which I put on debt review. In Nov 2022 I paid off my debt review and six month later my credit report still shows this amount!!! In Jan I informed ABSA of this and they said I must go take it up with my debt councillor who already gave my clearance certificate in Dec. ABSA told me my name is cleared on their side. Bull****!!!! A month ago I went to obudsman to logg a complained agains Absa bank. Johannes Brouwer from ABSA called me a week after and said they checked and the error was on their side and said they will update their records and inform the credit bureau of this so that they can update their records and my name will be cleared. Bull****!!!! Cause a month later my name is still not cleared. This is really so unfair and ridiculous!!! Why do I have to wait six month now after I settled this amount in Nov already!!! ABSA does not care about their clients. I will never use or recommend this bank to anyone.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
20 Apr 2023, 08:01Dear Antonia Edwards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
Absa's reply20 Apr 2023, 08:01
Official
Dear Antonia Edwards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
AE
Antonia E's updateReviewer Update
20 Apr 2023, 11:55Hi Vanessa Crowe
I cannot see your reference number on here.
You can contact me with this reference number on *** or email ***
Thank you
I cannot see your reference number on here.
You can contact me with this reference number on *** or email ***
Thank you
AE
Antonia E's update20 Apr 2023, 11:55
Reviewer Update
Hi Vanessa Crowe
I cannot see your reference number on here.
You can contact me with this reference number on *** or email ***
Thank you
I cannot see your reference number on here.
You can contact me with this reference number on *** or email ***
Thank you
Absa's replyOfficial
20 Apr 2023, 12:15Dear Antonia
The reference number is C-***1, but I will be giving you a call shortly to discuss your concern. Kind regards,Group Customer CareVanessa Crowe
The reference number is C-***1, but I will be giving you a call shortly to discuss your concern. Kind regards,Group Customer CareVanessa Crowe
Absa's reply20 Apr 2023, 12:15
Official
Dear Antonia
The reference number is C-***1, but I will be giving you a call shortly to discuss your concern. Kind regards,Group Customer CareVanessa Crowe
The reference number is C-***1, but I will be giving you a call shortly to discuss your concern. Kind regards,Group Customer CareVanessa Crowe
AE
Antonia E's updateReviewer Update
20 Apr 2023, 18:33Hi Vanessa Crowe
If you read my first message you will see that I mentioned that I logged a complained with The Obudsman. Also that I was contacted a month ago by Johannes Brouwer from ABSA assuring me he will get to the bottom of this and will resolve my issue by the 06 April. My name still not cleared. Meaning that the arrears showing on my credit report of ABSA is still on my name. Meaning that’s the only thing that is keeping my name from being cleared. ABSA has still not updated their records and never even informed the credit bureaus of the error that’s still on ABSA side. So the call I received from you today. You said to me that I already have a complaint with obudsman and therefore you can’t really assist me(recorded) Instead of making some kind of effort to resolve this matter. . I really don’t know why you still bothered calling me. Note again: Ive been waiting 6 months for someone at ABSA to update your records!
If you read my first message you will see that I mentioned that I logged a complained with The Obudsman. Also that I was contacted a month ago by Johannes Brouwer from ABSA assuring me he will get to the bottom of this and will resolve my issue by the 06 April. My name still not cleared. Meaning that the arrears showing on my credit report of ABSA is still on my name. Meaning that’s the only thing that is keeping my name from being cleared. ABSA has still not updated their records and never even informed the credit bureaus of the error that’s still on ABSA side. So the call I received from you today. You said to me that I already have a complaint with obudsman and therefore you can’t really assist me(recorded) Instead of making some kind of effort to resolve this matter. . I really don’t know why you still bothered calling me. Note again: Ive been waiting 6 months for someone at ABSA to update your records!
AE
Antonia E's update20 Apr 2023, 18:33
Reviewer Update
Hi Vanessa Crowe
If you read my first message you will see that I mentioned that I logged a complained with The Obudsman. Also that I was contacted a month ago by Johannes Brouwer from ABSA assuring me he will get to the bottom of this and will resolve my issue by the 06 April. My name still not cleared. Meaning that the arrears showing on my credit report of ABSA is still on my name. Meaning that’s the only thing that is keeping my name from being cleared. ABSA has still not updated their records and never even informed the credit bureaus of the error that’s still on ABSA side. So the call I received from you today. You said to me that I already have a complaint with obudsman and therefore you can’t really assist me(recorded) Instead of making some kind of effort to resolve this matter. . I really don’t know why you still bothered calling me. Note again: Ive been waiting 6 months for someone at ABSA to update your records!
If you read my first message you will see that I mentioned that I logged a complained with The Obudsman. Also that I was contacted a month ago by Johannes Brouwer from ABSA assuring me he will get to the bottom of this and will resolve my issue by the 06 April. My name still not cleared. Meaning that the arrears showing on my credit report of ABSA is still on my name. Meaning that’s the only thing that is keeping my name from being cleared. ABSA has still not updated their records and never even informed the credit bureaus of the error that’s still on ABSA side. So the call I received from you today. You said to me that I already have a complaint with obudsman and therefore you can’t really assist me(recorded) Instead of making some kind of effort to resolve this matter. . I really don’t know why you still bothered calling me. Note again: Ive been waiting 6 months for someone at ABSA to update your records!
Absa's replyOfficial
21 Apr 2023, 09:23 Dear Antonia
As I explained, once the matter is with the Ombudsman which is an external intervention, we can no longer address the matter from an internal complaints perspective. I have however brought your concerns to Johannes Brouwer's attention and he is addressing this urgently. Kind regards,Group Customer CareVanessa Crowe
As I explained, once the matter is with the Ombudsman which is an external intervention, we can no longer address the matter from an internal complaints perspective. I have however brought your concerns to Johannes Brouwer's attention and he is addressing this urgently. Kind regards,Group Customer CareVanessa Crowe
Absa's reply21 Apr 2023, 09:23
Official
Dear Antonia
As I explained, once the matter is with the Ombudsman which is an external intervention, we can no longer address the matter from an internal complaints perspective. I have however brought your concerns to Johannes Brouwer's attention and he is addressing this urgently. Kind regards,Group Customer CareVanessa Crowe
As I explained, once the matter is with the Ombudsman which is an external intervention, we can no longer address the matter from an internal complaints perspective. I have however brought your concerns to Johannes Brouwer's attention and he is addressing this urgently. Kind regards,Group Customer CareVanessa Crowe