Absa Bank dissapointment

There is a company that was debiting on my account, the company name is Inotab and I went to the bank to reverse the payment but the bank says it can't be reversed even though they can see the money because it is still with the bank so I'm surprised the bank that I've been with can fail to help me whereas the 'money is still with them. The company was debiting R399pm. I am very disappointed at absa because I never authorized that ******** company to deduct in my account. I don't have the goods they say I bought