Absa bank disappointment

I am completely dissatisfied with absa , I’ve emailed them multiple times and they have no responded and when you call them you get put on hold for hours , I went to the branch and I still wasn’t assisted and my problem wasn’t solved. I’ve been a customer of absa’s since 2019 and this is the pathetic service I get. Recently I upgraded my absa card to the ultimate card and ever since then my Apple Pay did not work, my husband then transferred money to my account and I got the notification but the money was taken by absa and my balance showed 0 I then received money elsewhere and absa also took some of that money and then when I spoke to someone they told me that my money is being reserved for things I’ve already paid for due to it not being cleared yet , I was then provided with authorization codes for these places and they told me they have no idea what’s happening and that absa needs to give my money back. It’s been over one week and I still haven’t received my funds and absa is not even providing me with feedback as to when my funds will be released