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MM
Matlowane M

1 reviews | Active since May 2017

16 Jul 2020, 14:28

Absa bank disappointment.

I'm very disappointed with Absa vehicle finance department. My settlement went up instead of going down. Today I received a statement which had a settlement of 15900 and I requested a settlement quotation but to my surprise the settlement was 19500. It went up in jus few minutes. This bank is *********** our money..

0
Replies (3)
Absa
Absa's reply16 Jul 2020, 15:14
Official
Dear Matlowane, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd 

Best regards,

Absa
Absa's reply16 Jul 2020, 15:15
Official
Dear Matlowane, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd 

Best regards,

MM
Matlowane M's update16 Jul 2020, 16:10
Reviewer Update
Funny enough the whole ABSA team doesn't know where is my account, customer care transferred me to debt review, debt review transferred me over to collections, collections transferred me to legal then legal send me straight to administration or back to customer care. I'm a ghost now