ABSA Bank - Disappearing EFT's

My name is Ashveer Maharaj and I currently have an issue with an ABSA EFT payment of R 3000 which has still not reflected in my bank account. A payment was made by Hollywood Sportsbook into my Standard Bank account on 08/08/2022 however has still not reflected over 4 business days later in my bank account. I contacted Hollywood Sportsbook and was informed that this is not their fault and they will raise it with ABSA bank as there was a batch of payments where there was an issue and they are looking into it. I was also informed that Phumla Khathi a Senior Customer Service Consultant dealing with the matter however I have not heard anything from her throughout the process. I also tried calling ABSA on multiple occasions and provided them with the proof of payment by Hollywood Sportsbook however they also cannot track the payment. I am extremely appalled with the level of service received and it's extremely disappointing.