PR
Penny R
1 reviews | Active since Jul 2020
22 Aug 2020, 06:53
ABSA BANK. DIRTY DEALINGS!!!!!
To say that I have been disadvantaged by my bank, ABSA SOUTH AFRICA is an understatement. During the lockdown, I was furloughed. I had a Master Card with Absa which was protected with a credit insurance policy. Without any communication, ABSA swopped this out for a VISA card with NO credit insurance policy. ABSA, now inform me that the COVID DEBT RELIEF that I had is no longer in place.
This is unacceptable behaviour from a bank that has not been shy to charge huge fees over the 18 years that I have been a client. Now when I need them most they stiff me in the back. SHAME ON YOU ABSA.
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Absa's replyOfficial
24 Aug 2020, 16:41Dear Penny Le Roy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Absa's reply24 Aug 2020, 16:41
Official
Dear Penny Le Roy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care