Absa Bank DHA very disappointing!!!

I’m beyond disappointed but can’t say I’m surprised based on the current state of affairs in this country but I expected better as in the past I have had better service from Absa Sandton DHA. I app**** for my Autistic daughter’s first ID and a renewed passport in mid May 2025 with the expectation that within 2-4 weeks the documents would be ready for collection. I received an SMS that the ID card was ready for collection in June so I decided to wait for the passport to be ready so I could collect them at the same time. In July I had heard nothing so I contacted the Call Centre which I managed to get through to after waiting for 50mins and they told me I should have received it within a maximum of 14 days so they would escalate it and I should call back the following week. The following week I called back and after another hour wait I got the same response and they said they needed to escalate it again and I should call back again the following week. The following week I called back waited in there IVR for over an hour and got cut off and since then every time I call I either get stuck in there IVR or the number is unreachable. So, I emailed the contact person listed at the branch for DHA queries Rendani Tshifularo explaining the situation who initially responded in July stating she would follow up with Head Office. Since then I have sent numerous emails to Rendani requesting an update and I have received no response and my daughters passport is still not ready. It’s been 3 months since I app**** for her passport and it’s still not ready and no one is assisting.!!!!😡