ABSA bank despicable treatment of clients

I have been with only ABSA bank for 12 years now. I was retrenched due to Covid-19 and have no source of income.

I missed 1 month’s payment (now for November) on my vehicle and house and was hounded like a ********. I was phoned and threatened that my house and car will be taken if I do not make immediate payment. This when my documents CLEARLY state the account can go into 90+ days arrears. I have contacted ABSA since August to inform them of my situation and try and make an arrangement. I phoned and was told to email, I emailed and received no response. This happened multiple times.

ABSA also loaded a life policy on my name that I never signed for, now they are full of excuses as to not cancelling this ********** policy, even ignoring instruction from the ombudsman.

Stay clear of this bank, the way they treat their clients is despicable. This is sheer incompetence and disgusting behaviour. I will fight this horrible banking institution even if I have to go to court. I will never do business with ABSA bank again, no other institution I have a debit order with has treated me like this. ALL were understanding and offered help.