ABSA Bank Despatch

Today I had the shocking experience of ABSA bank Despatch. After about 2 weeks the branch manager told me they cannot assist as they don't have a mandate to assist with my deceased aunts account. No referral except than giving me another telephone number to phone. She blocked me on her work cellphone when I tried to get more assistance from her and when I phoned she had the audacity to tell her colleague on the other side "Dis die vrou wat my so pla op whatsapp". The messages where all valid questions with no answers. All work related. Take note this is during office hours and on her ABSA phone not a personal phone number.

She said documents where sent to the relevant department and when I followed up they confirmed nothing has been received. I then phoned her to get more information and she put the phone down in my ear after I told her she has been rude.

Samantha, I personally want to tell you , you are driving people away from a branch that has been one of the best for years. As the one comment on this website states, at the end we pay your salary.

Believe me I will be going the extra mile in this very sad time for me and my family to make sure nobody ever experience your rude and un empathetic behavior. The unprofessional behavior is uncalled for and very insensitive . All we wanted is answers and the way forward and all you gave us is more heartache. Hope you are proud of your behavior. We as a family and our friends will certainly ensure to take our business elsewhere from now on. More information regarding the detail will be available.

Kind regards