1 reviews | Active since Jun 2013
Absa bank ***** department is pathetic
Absa bank has the WORST cyber security and ***** department.
A phone call came through in September 2025 from Absa's verified ***** number. It turns out the phone call was actually from ****mers using Absa's verified line and number. The *****sters stole thousands of Rands from my elderly parents' accounts.
This happened in September 2025. We still have no answers from Absa. No phone calls, emails or even responses to emails we've sent to find out what the status is of the case.
Latoiya Jamieson is the investigator assigned to the case but has failed to get in touch after other call centre agents passed on messages to her and promised she will call back.
How is it even possible for ****mers to use an organization as large as Absa's actual phone number to commit these crimes?
Do not bank with this bank. If you are de*****ed somehow, forget about them doing their jobs.
When can I expect a response?
I emailed Latoiya directly 2 days ago - what a shocker but no response. I called again yesterday, again I was promised that she'll call me back - of course she didn't.
I'm beyond exasperated at this point and shocked by the ********** service provided by Absa.
The way ****mers make use of the official telephone numbers to contact and de***** customers needs to be looked at because it's terrible.
When can I expect a response?
I emailed Latoiya directly 2 days ago - what a shocker but no response. I called again yesterday, again I was promised that she'll call me back - of course she didn't.
I'm beyond exasperated at this point and shocked by the ********** service provided by Absa.
The way ****mers make use of the official telephone numbers to contact and de***** customers needs to be looked at because it's terrible.