ABSA BANK DECEASED ESTATES - PATHETIC SERVICE!

<p>Our firm is attending to an estate whom held bank accounts with ABSA Bank.</p> <p>Our first letter was sent to ABSA on 16th November 2016 along with death certificate & deceased ID copy, which was sent again on23rd March 2017!</p> <p> </p> <p>After following up with their call centre o 20th April, 03rd May, 12th May & 16th May, i was told that the matter has been "booked"but not processed yet.</p> <p>After calling now, 19th May at 12.20pm, i am told that they need a copy of the deceased death certificate!!!????</p> <p> </p> <p>The monies was paid to the Estate on 19th April 2017 - yet no COB, statements, income tax certificates have been received! how do they process payment without a death certificate that they claim to not have on record??????!!!</p> <p> </p> <p>Pathetic service!</p> <p> </p> <p>None of the consultants can give me a proper answer and this is now holding up our matter at the Masters office!</p> <p> </p> <p> </p>